Since these are one of a kind items and there are various processes that these figures take to complete under no circumstances can an order be cancelled once it is placed. There are points in time that minor changes (clean vs. dirty), color of a jersey can be altered(not always), but again, under no circumstances can an order be cancelled.
Too much time money and effort goes into creating these one of a kind items to allow for an order to be cancelled.
Therefore under no circumstances can an order be cancelled. Thank you for your understanding.
Returns are not accepted due to the one of a kind nature of each figure. It is made to your specifications which may differ from someone else’s preferences even if a fan of the same team or player.
If the item is damaged during transit, then it needs to be brought to my attention so that I can discuss the matter with the USPS and decide whether a claim needs to be filed or not. Pictures of the “damage” are needed
A reminder not to turn the arms/legs/heads. If you attempt to move an arm/head that has been secured into place, the quick fix is to reattach it via super glue. If you would prefer to return it(at your cost), for me to fix it, then I can and then return the figure back to you. No refunds are given. The issue will be addressed and corrected. If a USPS claim is necessary, then we will have to follow their guidelines from that point forward.
Deposits are non-refundable. You are paying for my time and effort as much as a finished product, and once an order has been started, it cannot be cancelled(see above). An order will not be shipped until the remaining balance is paid.